package pleaseTHE DETAILS
Terms of service
Last updated September 23, 2026
1. Using Package Please
Package Please is a personal shopping service that helps discover and purchase surprise items based on your preferences and authorized spending limits. The service is operated by Something Delightful, LLC. These terms govern use of the website and app. You must be at least 18, able to enter a binding agreement, and provide accurate account, delivery, and payment information. Keep your account secure and do not use the service for unlawful activity.
2. Shopping permission and your limits
Creating an account does not by itself authorize purchases. When you explicitly enable shopping, you authorize Package Please to select and arrange purchases within your current monthly allowance, per-item limits, and stated boundaries, and to charge your saved payment method for those purchases. A surprise purchase may be made without revealing the exact item to you in advance. You can pause future shopping or revoke permission in the app. Changes cannot automatically reverse a purchase already placed with a retailer.
3. Prices and payments
Your monthly allowance is a spending limit, not a subscription payment or prepaid balance. Unused allowance is not charged merely because it is available. For a purchase, we may place a temporary card authorization and capture the confirmed total, including applicable tax and shipping, up to the approved amount. Your bank may require additional verification. Payments are processed by Stripe. The service currently has no monthly subscription charge; any future fees or changed payment terms will be disclosed before they apply.
4. Product selection and beta service
Recommendations are assisted by AI and may not always match your expectations. Product listings, availability, prices, and delivery estimates can change. Package Please arranges retailer checkout and fulfillment through service providers, with operator review where needed. We do not guarantee a particular item, purchase frequency, or delivery date. Tell us relevant sizes, preferences, and restrictions, and review safety instructions provided with products.
5. Cancellations, returns, and refunds
You can request cancellation or a return from the order in the app. Once retailer checkout has begun, cancellation requires confirmation and may not be possible. Return eligibility, deadlines, condition requirements, shipping costs, and instructions depend on the retailer and item and will be provided for the request. A return request does not itself confirm a refund. Approved refunds are processed through the payment provider and may take time to appear. Nothing in these terms limits mandatory consumer rights.
6. Your content and privacy
You retain your rights in the messages, preferences, and feedback you provide. You allow us to process this content as needed to operate and personalize the service, including through our service providers. Do not submit content you have no right to share. Our privacy policy explains the information we process and your account controls.
7. Acceptable use and service changes
Do not attempt unauthorized access, misuse payment methods, interfere with the service, or use it to obtain prohibited goods. We may restrict accounts for misuse, fraud, security risks, or legal requirements. We may change or discontinue features and will address outstanding orders and payment obligations as applicable.
8. Account closure
You may stop using the service, revoke future shopping permission, and request deletion in the app. Outstanding orders or payment obligations may need to be resolved first. Records needed for financial reconciliation and legal obligations may be retained as described in the privacy policy.
9. Responsibility
We aim to provide a reliable service, but beta features may have errors or interruptions. To the extent permitted by applicable law, the service is provided as available, without a guarantee that recommendations will suit every preference or that access will be uninterrupted. Nothing in these terms excludes liability or rights that cannot lawfully be excluded, including applicable statutory consumer protections.
10. Changes and questions
We may update these terms and will identify the updated date. Material changes to spending permission or payment arrangements will be communicated before they apply, with renewed permission where required. For help with your account, orders, or these terms, email support@package-please.com.