Privacy policy

1. About this policy

This policy describes how Package Please handles personal information when you use our website and personal shopping app. Package Please is operated by Something Delightful, LLC. “We” and “our” refer to Something Delightful, LLC.

2. Information we collect

We process your Apple sign-in identifier, the name you provide, account sessions, shopping preferences, interests, spending limits, conversations, saved taste memories, feedback, and shopping permissions. We also process your delivery address, the shipping email and phone number you provide, order and tracking details, and payment-related records such as payment identifiers, card brand and last four digits, authorizations, charges, and refunds. Stripe receives your card details directly; we do not store your full card number. If you choose to share allergies or sensitivities as shopping preferences, we store them to help avoid unsuitable products. When notifications are enabled, we store an encrypted device notification token linked to your account. Our servers process technical request information, including IP addresses, requested paths, and error information, to operate and protect the service.

3. How we use information

We use this information to sign you in, personalize recommendations, research products, enforce your shopping limits, process purchases and refunds, arrange delivery, respond to order requests, maintain security, and keep transaction records. Your conversations, preferences, and relevant shopping context are shared with OpenAI to provide AI-powered conversations and product research. Do not include information in chat that you do not want processed for these purposes.

4. Who receives information

We use service providers for hosting, database infrastructure, AI, authentication, and payments. Apple provides sign-in; OpenAI powers AI features; Stripe processes payments. Apple Maps supports address suggestions and lookup when you enter a delivery address. Apple Push Notification service delivers account and package notifications. Mixpanel processes product analytics as described below. Authorized operators review information needed for shopping and fulfillment. Retailers, carriers, and any fulfillment provider used for your order receive the information necessary to purchase and deliver it, including your shipping details. These providers may also process information under their own privacy policies. We may disclose records when required by law or when necessary to protect users and the service.

5. Website and app storage and analytics

This informational website does not use advertising trackers, analytics scripts, or browser cookies. Server request logs may still be generated when you visit. The iPhone app uses secure local storage for sign-in credentials and stores account information needed to provide the app.

The iPhone app uses Mixpanel to understand onboarding, feature use, and service reliability. Events include account and installation identifiers, app and device metadata, screens and actions, selected spending limits, order status and amounts, and bounded error codes. This analytics information is linked to your account after sign-in. We do not send names, email, delivery addresses, phone numbers, card details, conversation text, or preference text to Mixpanel. Advertising tracking, session replay, automatic interaction capture, and IP-based geolocation are disabled.

6. Retention and security

We retain account information while needed to provide the service and handle outstanding obligations. Delivery addresses are encrypted on the server, and app sign-in credentials are kept in iOS Keychain. No method of storage or transmission is completely secure. Account deletion removes personal profile, conversation, agent-run, and address data; some transaction records are retained for reconciliation and related obligations. Service providers retain their own records under their policies. Account deletion removes queued analytics from our database; deletion of information already sent to analytics providers is handled through a separate provider process. Contact us to request deletion of that information.

7. Your choices and rights

In the app, you can update your preferences, review and remove saved taste memories, pause shopping, revoke shopping permission, and request account deletion from Your account. Active orders may need to be resolved before deletion can complete. Depending on where you live, you may have additional rights to access, correct, delete, or receive a copy of your information, or object to certain processing. These rights are subject to applicable law.

8. Children and international processing

Package Please is intended for adults and is not directed to children under 18. Service providers may process information in countries other than where you live, whose data protection rules may differ.

9. Changes and contact

We may update this policy as the service changes and will update the date above. Where required, we will provide additional notice. Account controls are available in the app. For privacy questions or requests, email support@package-please.com.